I’ve been reading Danette McGilvray’s excellent book, Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information, in which she uses the analogy of a Doctor utilising a “quick fix” to treat a patient rather than undertaking a thorough assessment, to help establish the importance of root cause analysis. This somehow got me thinking about Dr Gregory House; the main character in the television series ‘House M.D.’. What triggered the thought was the obvious doctor connection, but I started to think more about the way that ‘House’ undertakes his assessments. Continue reading →